THE PROFESSIONAL AND INDUSTRIAL VOICE OF QUEENSLAND’S TEACHERS AND SCHOOL LEADERS IN STATE SCHOOLS AND TAFE FOR MORE THAN 130 YEARS.

Vacancies at the QTU

Information Support Officer, QTAD (Queensland Teachers' Assist Desk)

This is a Temporary Full Time position – Ending 12 March 2022

Possibility to extend to Permanent Role.

The successful applicant will be expected to commence as soon as possible.

Applications close 1pm Monday 15 November 2021

About the Position

The Queensland Teachers' Union (QTU) is seeking an enthusiastic and highly organised Information Support Officer to join our QTAD Section.

QTAD is a help desk that assists members (teachers) with simple, quick advice over the phone or via email in relation to pay, leave and other general working conditions

Key duties include:

-      Providing timely and accurate information and advice to QTU members by phone and email

-      Interpretation of key policies and legislation

-      Maintaining accurate records of communication with QTU members in line with union guidelines

-      Working collaboratively with Officers and Organisers to assist with more complex enquiries

-      Maintaining discretion and awareness of confidentiality requirements.

About you

The successful applicant will meet the following essential  selection criteria:

-      Demonstrated commitment to high level customer service, preferably in a similar member services environment.

-      High level of attention to detail with the ability to adapt to change.

-      High level written and verbal communication skills

-      Proficiency in programs such as Microsoft Word, Outlook, and Excel.

-      Ability to recommend improvements and solve problems through known experience, or by interpreting the relevant legislation, policies, and procedures.

-      Team player with a positive attitude

About the QTU

Established in 1889, the QTU is the registered industrial organisation (or union) representing state school teachers and principals throughout Queensland. The Union is now the professional and industrial voice of more than 48,000 teachers, principals and TAFE educators in Queensland state primary schools, secondary schools, special schools, TAFE institutes and other educational facilities

How to Apply

The QTU is an inclusive workplace and encourages people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures, and backgrounds, LGBTIQ+ identities and people of all age groups and genders to apply.

Please submit your current resume and a cover letter (2 page maximum) outlining your suitability by addressing the selection criteria outlined in the position profile.

The successful applicant will be expected to commence as soon as possible.

Applications close 1pm Monday 15 November 2021.

Position Profile

Position title: Information Support Officer
 [download  full position profile as pdf]
QTU section: Queensland Teachers’ Assist Desk (QTAD)
Reports to: Information Support Coordinator
General supervision regarding contents is provided by QTU Officers.
Location: Milton
Type of employment: Full-Time / Part-time
Position classification: AO4/AO5 (Broad banded position)
Reporting to this position: N/A
Related contacts: QTU Officers, QTU staff, QTU members
About Queensland Teachers’ Union
Established in 1889, the QTU is the registered industrial organisation (or union) representing state teachers and principals throughout Queensland.  The Union is now the professional and industrial voice of more than 48,000 teachers, principals and TAFE educators in Queensland state primary schools, secondary schools, special schools, TAFE institutes and other educational facilities.
We encourage applications from people of Aboriginal and Torres Strait Islander backgrounds.
About Queensland Teachers’ Assist Desk
QTAD is a help-desk to assist members with simple, quick advice over the phone or via email in relation to pay, leave and other general working conditions.
Primary purpose of position: This role contributes to the QTU’s success by:
Timely and accurate delivery of information and advice to QTU members to meet union strategic objectives.
Responsibilities
 
  • Provide a high level of advice and information service to members on the QTU interpretation of DoE policies, documents and practices; and on other work-related authorities.
  • Interpret and apply relevant policy, guidelines and directives to provide specialised advice to member queries. Refer matters that are urgent or particularly sensitive or complex to Information Support Coordinator or relevant officers as per QTU procedures.
  • Maintain proficiency in Microsoft Office suite, membership & QTAD databases, written and oral skills.
  • Contribute with monitoring and updating QTAD database to ensure resources are relevant and current.
  • Contribute as and when required to broader Union activities and respond to senior management requests.
  • Participate in relevant organisational-based activities, and where identified, individual learning opportunities.
  • Be proactive with recruitment opportunities with potential new members.
Selection Criteria
Essential:
  • Demonstrable client service expertise, preferably in a similar member services environment.
  • Demonstrable expertise with member and other related informational databases.
  • A sound level in the Microsoft Office suite of products and the ability to learn new systems.
  • A high level of verbal and written communication at all levels, both internally and externally.
  • Attention to detail.
  • The capacity to work effectively in a team and provide back up to other team members as required.
  • Ability to adapt positively to changing work practices and needs.
  • Making timely decisions, rendering judgement, taking action when appropriate and committing to a side or position.
Desired:
  • An understanding of the key industrial and professional issues facing public schools at the present time.
  • An understanding of legislation, awards and agreements under which the QTU members are employed.
  • An understanding of, and empathy toward, trade unionism and public education.

General information

  • General staff vacancies at the QTU are advertised on this page and on www.seek.com.au and in The Courier-Mail.
  • Organiser and internal Officer positions are advertised on this page and in The Courier Mail.
  • Elected positions are advertised in the Queensland Teachers' Journal and the Electoral Commission of Queensland website.
  • Nomination forms for Union Reps, Branch, Area Council, Women's Contacts, Union Standing Committees, Reps on outside bodies and promotion selection panels positions are published in QTU notices in the Queensland Teachers' Journal Supplement or downloaded here.

General information

  • General staff vacancies at the QTU are advertised on this page and on www.seek.com.au and in The Courier-Mail.
  • Organiser and internal Officer positions are advertised on this page and in The Courier Mail.
  • Elected positions are advertised in the Queensland Teachers' Journal and the Electoral Commission of Queensland website.
  • Nomination forms for Union Reps, Branch, Area Council, Women's Contacts, Union Standing Committees, Reps on outside bodies and promotion selection panels positions are published in QTU notices in the Queensland Teachers' Journal Supplement or downloaded here.

Current vacancies

There are currently no vacancies at this time.

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