16 August 2013


The QTU is aware of concerns about issues relating to use of the online learning management system known as my.TAFE. The concerns relate to system inadequacies and failures that have resulted in reduced and/or unacceptable service to students and frustration and stress for TAFE employees. The QTU has written to the CEO of TAFE Queensland, Jodi Schmidt, about these concerns and will be seeking to list it for discussion at a TAFE Consultative Committee meeting.

Advice to members

Incidents of inadequate performance or failure of my.TAFE should be recorded.

Student complaints should be recorded and progressed  as per student complaint management processes.

Where the incident results in undue stress for an employee or in a ‘near miss’, it should be identified as a workplace health and safety incident on Aurion.

QTU members are encouraged to provide information to the QTU about concerns relating to my.TAFE performance.

Where an employee takes  leave due to stress suffered as a result of a my.TAFE related problems, a workers compensation claim should be lodged.

Concerns about workplace health and safety issues relating to use of my.TAFE can be referred to the local workplace health and safety representative for a risk assessment. In some cases, the representative may decide to issue a Provisional Improvement Notice (PIN) or request a workplace health inspector to do so.

It may also be possible for QTU members as a collective in a particular worksite to seek a directive from the union in relation to the use of my.TAFE. Advice in relation to this option should be sought from your TAFE Organiser. 

 Authorised by Graham Moloney, General Secretary, Queensland Teachers' Union