Direct debit service agreement

1. By signing the Direct Debit Request, you authorise us to arrange for funds to be debited from your account in accordance with the agreement.
2. The Queensland Teachers’ Union will issue a Direct Debit Statement detailing the dates and amount of the debit transactions.
3. The customer will be advised no less than 30 days in advance of any changes to the Direct Debit arrangements.
4. For all matters relating to the Direct Debit arrangements (such as requests to defer/alter, stop/cancel, or dispute), the customer should contact the membership section of the Union on 07 3512 9000 and/or write to the General Secretary, Queensland Teachers’ Union, PO Box 1750, MILTON LPO 4064. 
   1. If you believe that there has been an error in debiting your account, you should notify us directly on 07 3512 9000 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. 
   2. If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly.  We will also notify you in writing of the amount by which your account has been adjusted.
   3. If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.
      
      Alternatively, disputes or requests to stop or cancel a Direct Debit Request can be directed to your financial institution.
5. The customer should be aware that:
   1. Direct Debiting through BECS is not available on all accounts; and
   2. Account details should be checked against a recent statement from its Financial Institution.
      (If in any doubt you should check with your Financial Institution before completing the drawing authority.)
6. It is the responsibility of the customer to ensure sufficient funds are in the nominated debiting account when payments are to be drawn.
7. If the due date falls on a non-working day or public holiday, the payment will be processed on the next working day. The customer can check with their Financial Institution to confirm when payment will be debited.
8. For returned unpaid transactions the customer’s (member) financial status will be at risk. The Union will advise the member as soon as possible and then will have 21 days to pay directly to the Union. Future instalments will continue to be debited on the dates advised. Should instalments continue to be unpaid after three attempts, the customer’s Direct Debit authority will be cancelled and the customer will be advised accordingly.
9. All customer’s records and account detail/s will be kept confidential to be disclosed only at the request of the customer or Financial Institution in connection with a claim made to an alleged incorrect or wrongful debt.
10. The customer should confirm with their Financial Institution any charges applicable if any payment is returned unpaid. There will be no charges imposed by the Queensland Teachers’ Union.
11. If you wish to notify us in writing about anything to do with this agreement, you should write to “The General Secretary, Queensland Teachers’ Union”, at the postal address listed above. We may send notices either electronically to your email address or by ordinary post to the address you have given us. Any notice will be deemed to have been received on the third banking day after emailing or posting.

Updated  November 2023